This policy sets out the rules for cancelling and changing reservations made through the AfiCar Araç Kiralama ve Turizm San. Tic. Ltd. Şti. ("AfiCar") website and for refunding amounts paid; it applies together with the Rental Conditions and the Distance Sales Contract. As car rental is a service performed on a specific date, there is no right of withdrawal under Article 15(1)(g) of the Regulation on Distance Contracts; the cancellation rights below apply instead.
1. Cancellation Terms
| Time of cancellation | Deduction | Refund |
|---|---|---|
| Up to 48 hours before the handover time | None | Full amount paid |
| Less than 48 hours before the handover time | One day's rental fee | Remaining amount |
| No-show without notice | One day's rental fee | Remaining amount; the reservation is deemed cancelled |
| Driver requirements (age, licence, documents, card) not met | One day's rental fee | Remaining amount |
| AfiCar cannot provide a vehicle | None | Full amount (or a higher-class vehicle at the same price) |
For reservations with payment at handover, one day's rental fee may be charged separately in case of cancellation less than 48 hours before or no-show.
2. Early Return and Partial Use
- If the vehicle is returned before the end of the contract period, the days used are recalculated at the applicable tier rate; one day's rental fee is deducted from the unused days and the remainder refunded.
- Extras booked but not provided at handover (child seat, winter tyres, etc.) are refunded in full; unused extras are not refunded after handover.
- Delivery fees are not refunded once delivery has taken place.
3. Changes
Changes to dates, duration, delivery point and vehicle class are made free of charge subject to availability; the new total is calculated at the prices applicable on the date of the change, and the difference is charged or refunded. Changes made less than 48 hours before the handover time may be treated as a cancellation and a new reservation.
4. How to Cancel
Cancellation and change requests are submitted with the reservation code by phone on +90 530 849 14 14, by WhatsApp or by email to info@afinitem.com. The time the request is received is used for the deduction calculation; AfiCar confirms the request by email.
5. Refund Method and Timing
- Online payments are refunded through iyzico to the card used for payment; no refunds in cash or to another card. For instalment payments, the refund may be reflected by your bank according to the instalment plan.
- AfiCar issues the refund instruction within 14 days of receiving the cancellation request; it may take 3–10 business days for the amount to appear in your account depending on the bank.
- Amounts paid at handover are refunded to the same card or bank account according to the payment method.
- The security deposit (pre-authorisation) is a hold, not a payment; it is released upon undamaged return and removed by the bank within 7–15 business days.
6. Exceptions
- Excess mileage, missing fuel, late return, HGS tolls, traffic fines and damage charges arising during the rental are not refundable.
- In cases of force majeure (natural disaster, official travel ban, documented flight cancellation, etc.) AfiCar offers a full refund or a free date change regardless of the 48-hour rule; supporting documents may be requested.
7. Complaints and Disputes
Objections regarding the refund process can be submitted through the channels above. Disputes are resolved by the Consumer Arbitration Committees within the monetary limits set by the Ministry of Trade and by the Consumer Courts above those limits.